Returns
To help us process your return smoothly, we kindly ask that you comply with the following:
1. Return the item in the same condition: Please ensure that the items to be returned are in the same condition in which they were supplied.
2. Use the original packaging: If possible, kindly return the items in their original packaging to ensure their protection during transit.
3. Include the returns form: Please fill in our returns form which we will email to you and enclose it in your return parcel.. This will help us identify your parcel and process your refund more quickly.
Once the items are received and inspected, a refund will be issued to your original payment method if everything is in order.
If your Carton or package has been damaged in transit
If you have received a damaged box or package from our courier please follow the instructions below.
1. Inform the Courier: Please bring this to the attention of the courier driver responsible for the delivery.
2. Sign as Damaged: On your delivery document or the courier's handheld device, sign for the delivery as “damaged”. This is an important step as it notes the state of the package at the point of receipt.
3. Take an image of the box/packaging and retain in its delivered condition. This can serve as crucial evidence when we file a claim with our courier service, as it can substantiate the extent of the damage that occurred while in transit.
4. Next, check the contents of the box/package and advise us by email (info@jewellery-world.co.uk) as soon as possible if there are any damaged or missing items. Please attached the image from Step 3. and in the case of any damaged products also attach photographic evidence
In doing following the above steps, you allow us to address any issues effectively. If you have any other problems relating to your delivery, or if you need further information on how to manage such instances, please contact our customer care team at info@jewellery-world.co.uk
If an Incorrect Item Has Been Received or Items Are Missing
If you received an incorrect item or there are items missing from your order, we encourage you to inform us within 5 working days from the dispatch date via email (info@jewellery-world.co.uk) We will then guide you further as soon as we receive your return request. Please remember not to return any items until we notify you of the next steps.
If You Have Changed Your Mind
Please understand that since we have a B2B (Business-to-Business) relationship with you, we do not offer refunds if you change your mind about the products or Sale or Return. B2B suppliers, such as ours, are exempt from Consumer Contracts (formerly distance selling) regulations. Should you wish to discuss this further, feel free to send an email to info@jewellery-world.co.uk
Shop-Soiled Goods
Please note that we cannot accept responsibility for goods that become shop-soiled or tarnished. Certain environments, in particular those where chemicals are commonly used, such as hairdressing salons, can cause plated metals to tarnish.
This is outside of our control and we regret any inconvenience. However, we recommend taking special care of our products in such environments to maintain their longevity and appearance.
If You Have Not Received Your Order
Please reach out to our Customer Care team via info@jewellery-world.co.uk if you have not received your order within 7 working days:
Our customer service team makes every effort to address your concerns promptly and efficiently. You can expect a response to your emails within 48 hours from the time of receipt, during our working hours of 9:30 am to 6:00pm, Monday through Thursday and Sunday 9:30am to 2:00pm.
Jewellery World Limited reserves the right to modify their returns policy at any time. In addition, we exercise discretion while issuing refunds and replacements. This is done to ensure all solutions are fair and tailored to the specific needs of the situation and individual customer.
We would also like to kindly remind you that it's essential to thoroughly inspect our order picking sheet and Invoice which we will enclose with your order. If you encounter any issues with your order, including missing or damaged items, please contact us as soon as possible so that we can address your concerns accordingly.