Frequent questions

1.Who can buy from Jewellery World Limited

We are strictly a trade only website and do not sell to the general public.

To purchase with us, you must be a registered company or bona fide trader and be purchasing stock to resell and not buying products for personal use.


2. Do I need to register to place an order?

Yes, as a wholesale business, we require all customers to create a free account to purchase from us. This is to ensure we're catering specifically to businesses.

Our Website is easy to use and is updated frequently with new and upcoming products


3. What's the minimum order amount?

We currently require a minimum order of £100 plus Vat (if applicable).


4. Can I see the prices without VAT?

All prices shown on our website are exclusive of VAT. The VAT will be added on during checkout.


5. How can I pay for my order?

We accept all major credit and debit cards as well as bank transfer payments. All credit/debit card payments are encrypted through a third party payment gateway

When an order is placed on our Website and you have chosen to pay by Debit/Credit Card we will take pre-authorisation from your can (the is an authorisation form you to take funds from your card). No money is take from your card at this stage.

When your order has been Invoiced and is ready to be dispatched we will authorise payment from your card to the value of your Invoice. If items are out of stock, we will only take payment for the goods we are sending.


6. Where do you ship to?

We ship all over the world with the exclusion of several countries (See our T&C’s). Shipping costs will vary based on the location and weight of the order.

If you our located outside the UK and goods are being exported to you will be exempt from paying UK Vat. However, you will be charged Vat and Duty (if applicable)  at the rate applicable to your Country . Typically, this amount is collected by the courier service prior to delivery. If you are a European Customer a valid EORI number must be provided.


7. What are your delivery charges?

Our delivery charges vary according to country and delivery option

For UK Customers (excluding Highlands, Islands & Northern Ireland ) delivery is free* if you spend £ 200 plus Vat .

*Conditions apply-see are Postage Information page .


8. How long will my order take to ship?

Orders typically ship within 2-3 business days after being placed, depending on availability and shipping location.


9. What if my item is damaged, missing or not as ordered

We accept returns for faulty or incorrect items within a 7-day period upon receipt, provided they are in the original packaging and in the same condition as received.

You will need to contact us at for authorisation before returning the items.

For more information visit our returns page.



10. What if an item is out of stock?

Our website is updated frequently, and we do our best to make sure that any items featured are in stock and available for purchase. If there is a product on your order that becomes out of stock the product will be removed and you will not be charged. When placing an order on our website you will be presented with an option to select a substitute if the product you want is not in stock. If you choose this option, we will responsibly use our discretion to pick a suitable replacement for your selected item. We aim to match the style, design, and colour as closely as possible. Additionally, we will make every effort to provide you with a substitute item that closely matches the price of the product you initially ordered.

If an item is out of stock, we recommend checking back regularly as we frequently restock items.


11. Do you provide product photos that I can use on my website? The a limited number of images on our website can only be used at our discretion and authorisation must be sought by emailing our customer service department ( with the Item numbers of the product images to be used


12. Can I place a backorder for items that are not currently in stock? At this time, we do not accept backorders. We recommend checking regularly for stock updates.


13. Can I return items on a Sale or Return Basis or if I have changed my mind. As we have a B2B(Business to Business) relationship with you, we do not offer refunds on a Sale or Return Basis of if you have changed your mind and no longer require the products supplied. B2B suppliers are exempt from Consumer Contracts(formerly distance selling) regulation.