If you need to cancel your order* please contact us with your order number either by email
or telephone 0161 834 5007.
(*we will cancel the order providing the order has not already been picked and packed)
Tracking an Order
You can view all of the orders which you have placed in the “Members Area” of the site. Once an order has been dispatched you will be able to view both the dispatch date and the order tracking number.
All returned goods must be returned in original packaging.
• Goods that are not faulty but are not to the customer’s satisfaction must be returned in the original condition within 7 days at the customer’s expense. This only applies to mail order purchases and not to goods bought in the showroom.
• If you have faulty goods please contact us ASAP for advice on returning (0161 834 5007).
Please note we do not guarantee costume Jewellery and will not refund goods that have been worn. (Hairspray, perfume and general wear & tear may damage delicate items.)
Please report faults to Linda in the Watches Department within 3 days of receiving the items (0161 834 5007).
If there is a genuine fault with the watch we will credit your account. We do not cover broken faces and dis-coulourisation.
We offer free delivery on fashion orders over £200* in value to UK Mainland. This free delivery is applied to one carton up to 30kg in weight. However, items such as polystyrene heads, busts, stands, hats and hat boxes may not weigh up to 30kg but may have to be packed and sent out in separate boxes to prevent damage. In these cases we will only pay the carriage on the first parcel.
*Watches, gold & silver, clearance stock or any items with bulk discount (e.g. boxes, chain etc) are not included in this offer.